Article 46 of CODAC Rules
Any organization, corporation, or institution may refer its disputes, wholly or in part, against any natural or legal person to the CODAC in order to be resolved on ambudsman basis. In that case, the CODAC shall establish an independent administrative procedure, regulation or instruction for that organization, corporation and institution and obtain approval of the concerned authorities and shall thereupon make conciliation with their disputing parties by referring to the CODAC.
You may access to your special, dedicated and Internal Institutional Mediation Centre in your company.
For further information regarding the Ombudsman, please watch the following video: